Whether you want to negotiate a pay rise or achieve the best deal for your business, this clear and structured course takes the reader through the negotiation process, from conception to closing, in ten easy stages.

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Communicate with confidence. Achieve the best deal for you and your business. Get to 'yes' without conflict or compromise. This book gives you all the skills you need to become a more effective negotiator. From high-level business deals to negotiating a raise with your boss, learn how to plan your tactics, manage your information and achieve the results you want. Reach the 'win/win' scenario painlessly.