The power of effective listening is recognised as the essential tool of good management. This book describes how we can achieve this, and presents a guide that can be used in various situations. Whether you want to have more productive meetings, solve business problems or build stronger relationships, it offers you a world of possibilities.

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The power of effective listening is recognised as the essential tool of good management. In this book, Kline describes how we can achieve this, and presents a step-by-step guide that can be used in any situation. Whether you want to have more productive meetings, solve business problems or build stronger relationships, this book offers you a new world of possibilities.